Car Shipping Performance Stats — Real Data You Can Trust
No marketing claims — our real operating numbers, published with methodology. 55,697 vehicles shipped through 2025 · 1–3 day pickup (24–48h express) · 0.79% claims ratio in 2026.
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Real performance data, published openly
Every number on this page comes with a definition of what it measures. If we can't verify a stat, it doesn't appear here.
When you ship your car, you want more than a quote — you want evidence that your vehicle will be picked up promptly and arrive on time and safely. Most auto transport websites answer that with adjectives. We answer it with our operating numbers: how many vehicles we've shipped, how fast pickups actually happen, and how rarely a claim is ever needed.
These figures come from our own dispatch and order records, monitored through Navi Track 360™, our real-time tracking and performance monitoring system. We publish them for one reason: a company that shows its numbers holds itself accountable to them.
Our performance, metric by metric
What we measure, what the numbers are, and what they mean in practice.
Vehicles shipped
55,697 through 2025Every completed shipment coordinated by Navi from founding through December 31, 2025. Volume matters because performance percentages only mean something at scale — a 95% on-time rate across 200 cars is luck; consistency across tens of thousands of shipments is an operating system.
Pickup speed
1–3 business daysMost vehicles are assigned to a carrier and picked up within 1–3 business days of booking. Customers who need a guaranteed fast start can choose express pickup, which targets collection within 24–48 hours.
Pickup speed is driven by carrier density: with trucks already running most major lanes, we're matching your vehicle to a nearby carrier rather than waiting for one to appear.
Claims ratio
0.79% in 2026In 2026, 0.79% of delivered vehicles resulted in a damage claim — fewer than 1 in 100. That comes from prevention — strict carrier vetting, digital condition reports at pickup and delivery, and cargo insurance verified before dispatch on every load ($100,000 to $1,000,000 per load depending on the carrier and policy).
In the rare case something goes wrong, our claims handling process manages the entire claim with the carrier's insurer for you — one contact point, clear timelines, most claims resolved in 2–4 weeks.
Customer rating
4.8 / 5Our post-delivery customer survey score is 4.8 out of 5, collected from customers right after their vehicle is delivered. Read the verified reviews yourself; we publish them with names and shipment context, not anonymous blurbs.
Carrier network
20,000+ carriersWe work with a network of more than 20,000 vetted, insured carriers nationwide. Before hauling for Navi, every carrier's FMCSA registration, USDOT/MC numbers, cargo insurance, and safety record are verified — and carriers that fall below our standards are removed. Network size is what makes 1–3 day pickups and coast-to-coast coverage possible, from dense metros to remote rural ZIP codes in all 50 states.
Benchmarks to demand before you book
Whether you ship with us or not — these are the numbers any auto transport company should be willing to put in writing.
| What to Ask | What Good Looks Like | Where Navi Stands |
|---|---|---|
| How fast is standard pickup? | Within 1–3 business days | 1–3 days · express 24–48h |
| What's your damage claims ratio? | Below 2% of shipments | 0.79% (2026) |
| Do you publish your performance data? | Yes, with methodology and update dates | This page — with methodology and dates |
If a broker can't or won't answer these questions with specifics, that silence is data too. Ready to compare? Get your exact price in seconds →
A major player in under two years
Navi's growth wasn't bought with ad spend — it was built on automation that older brokers can't match.
🚀 Built on technology, not overhead
In less than two years, Navi grew from a new entrant into one of the country's most active auto transport brokers — 55,697 vehicles shipped through 2025 and a Forbes ranking as the #2 car shipping company in America.
The engine behind that growth is automation: AI-driven load matching that secures trucks faster, instant quoting through our AI calculator, and predictive routing that shortens delivery windows. Speed that used to require an army of dispatchers now happens in software — and the savings show up in our pricing.
🛰 Navi Track 360™ keeps it honest
- Live order tracking — see your vehicle's location and status anytime.
- AI route monitoring — predictive alerts flag potential delays before they happen.
- Instant notifications — automatic SMS and email updates at every milestone.
- Carrier scorecards — route speed, on-time performance, and service quality tracked in real time on every load.
The same system that updates customers is the system that generates the numbers on this page. Nothing here is estimated by the marketing team.
Methodology & update policy
Metrics on this page are drawn from Navi Auto Transport's internal order management and dispatch records, monitored through Navi Track 360™. The cumulative shipment count reflects completed shipments through December 31, 2025. The claims ratio covers deliveries from January 1, 2026 to date; pickup speed reflects ongoing performance. The customer rating is Navi's post-delivery customer survey score, collected from each customer right after delivery. Where performance varies by circumstance — remote locations, non-running vehicles, weather, driver hours-of-service rules — we say so rather than rounding it away. This page was last verified on October 24, 2026 and is refreshed at least once a year. Media and research inquiries: support@naviautotransport.com.
Ship with the company that shows its numbers
1–3 day standard pickup · 24–48h express option · 0.79% claims ratio in 2026 · live tracking on every load
Performance — common questions
Straight answers about reliability, speed, and safety.