Auto Transport Policies: Delivery, Refund & Cancellation Terms

No — standard auto transport delivery dates are estimates, not guarantees. The pickup and delivery dates you receive on a standard order are good-faith estimates based on the route, carrier availability, and typical transit times. Carriers move several vehicles per load and build routes around multiple pickups and drop-offs, so timing shifts with weather, road conditions, inspections, and how quickly each stop is completed. A reliable broker gives you a realistic window and keeps you updated, but no standard transport date is contractually fixed.

For standard transport, a late delivery on its own does not trigger an automatic refund — because the delivery date was provided as an estimate rather than a guarantee. This is standard practice for licensed brokers and carriers throughout the U.S. What you should expect instead is communication: Navi tracks your shipment and updates you if the estimated window changes, and we work directly with the carrier to resolve delays. If a firm arrival date is essential, the right move is to book a guaranteed or expedited option rather than relying on a standard estimate.

The FMCSA regulates licensing, the broker surety bond, and carrier insurance — but it does not require brokers or carriers to guarantee delivery dates or to refund late deliveries. Federal oversight exists to protect you from an unlicensed or uninsured operator: every legitimate broker carries an MC number and a surety bond, and every carrier must hold active cargo liability insurance. Delivery timing and refund terms, however, are set by the transport agreement you accept at booking — not by federal mandate. That is why reading the terms tied to your specific order matters.

Yes — when you need a firm timeline, expedited and guaranteed delivery options are available as a separate, priority service with their own terms. Standard service prioritizes value and flexibility on an estimated window; a guaranteed or expedited transport option prioritizes a committed timeframe and is priced accordingly. If your move depends on a specific date, ask for the guaranteed option up front so the firmer commitment and its conditions are set before dispatch.

Because Navi books with $0 upfront, you are not charged until a carrier is assigned and dispatched — so cancelling before dispatch generally costs you nothing. Before a carrier is dispatched, you can cancel with no transport fee or reschedule your window freely. Once a carrier has been dispatched against your order, the cancellation and deposit terms in your booking agreement apply, so contact support before cancelling a dispatched order. For broader questions about cancellations and deposits, see our frequently asked questions.