Auto Transport Policies: Delivery, Refund & Cancellation Terms
How delivery dates, refunds, and cancellations actually work — plus the FMCSA rules and booking terms that protect you. 55,697 vehicles shipped, rated 4.8/5.
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Cancellation & Refund Policy
Plans change — cars sell, schedules shift, life happens. Here is exactly what that means for your booking, in plain language, no fine print required.
Before a carrier is assigned
No cancellation fee
If we have not yet matched and dispatched a carrier for your shipment, you can cancel at any time at no cost. Navi books with nothing charged upfront, so in most cases there is nothing to refund — and if any payment has already been taken, you get all of it back.
After a carrier is assigned
$199 cancellation fee
Once a carrier has been assigned to your shipment, a $199 cancellation fee applies. The honest reason: at that point we have committed a specific truck and driver to your vehicle and held that slot instead of offering it to another customer. A slot released at short notice usually cannot be refilled, and the fee reflects that committed capacity — it is not a penalty for changing your mind.
Ask about moving your pickup date instead of cancelling. Date changes carry no fee, before or after a carrier has been assigned, subject to carrier availability on your new window.
How Fast We Process Your Refund
Two separate clocks run on any refund. We control the first one. We are transparent about the second because no broker controls it.
When a refund is due, we release it on our end within 24 hours of your request — most of the time, the same day you ask for it.
Once we release your refund, it goes to your bank or card issuer, and how quickly it actually posts to your account is set by them, not by us. Most banks reflect it within 3–5 business days. We cannot control that step, but we make sure our side is never what is slowing your money down.
Cancellation & Refund FAQs
Do I get charged anything if I cancel before a carrier is booked?
No. Cancelling before carrier assignment is free. Navi books with nothing charged upfront, so there is usually nothing charged in the first place — and anything already paid is refunded in full.
Why is there a fee if a carrier has already been assigned?
Because at that point we have secured a specific truck and driver for your vehicle and held that slot rather than offering it to another customer. A slot released at short notice usually cannot be refilled. The $199 covers that committed capacity, not your decision to cancel.
How long does it take to actually get my money back?
We release refunds within 24 hours of your request, usually the same day. Your bank or card issuer then takes an additional 3–5 business days to post the funds. That second timing is set by your bank, not by us.
Can I change my pickup date instead of cancelling?
Yes. Rescheduling your pickup date carries no fee, whether or not a carrier has already been assigned to your shipment. New dates are subject to carrier availability on your route.