Privacy Policy

At Navi Transport Services LLC (“Navi Transport Services”), we value your privacy and understand its importance to both you and us. This Privacy Policy outlines how we collect and, in certain situations, share information about you as part of our regular service operations. By using our website, accessing its content (“Site”), or utilizing our services, you indicate your agreement with the terms set out in this Privacy Policy, which is the most recent version. We recommend familiarizing yourself with our Terms of Use, which govern your general use of this Site and include additional terms for specific services or sections of this Site. In this Privacy Policy, “We” or “our” refers to Navi Transport Services and its affiliates, while “You,” “your,” “visitor,” or “user” refers to anyone accessing this Site or using our services. This Privacy Policy is an integral part of and subject to Navi Transport Services’s Site Terms of Use.


This Site is intended for individuals who are not minors, and we do not knowingly collect or retain Personal Data from anyone under the age of 16. If you are 16 years old or younger, we kindly request that you refrain from using this Site or any of its services for any purpose at any time.

Types of Data We Collect

We collect various types of data to provide our services effectively. These may include:

Personal Data You Provide to Us:

“Personal Data” refers to information that can identify an individual or is related to an identifiable individual or household. When you book our services, request a quote, or interact with our Site, we collect Personal Data, such as your name, address, email address, phone number, zip code, car make/model, ship to and from locations, and other details you provide. If you apply for a job with us, we collect your name, address, resume (including employment and education history), desired salary type, salary range, skills, referral information, and how you learned about us. If you establish a credit account or make a purchase, we may also collect payment information as described below.

Payment Information:

If you establish a credit account with us or make a purchase, we collect payment information such as credit card details, bank account information, or other payment method details. This information is securely processed and stored in compliance with relevant regulations and industry standards.

Other Information We Collect:

In addition to the above, we may collect other information related to your interactions with our services, such as browsing activities on our Site, IP address, device information, and usage data. We may also use cookies and similar technologies to enhance your experience and provide personalized content.

Protection of Data

We take appropriate measures to safeguard the data we collect, ensuring its confidentiality and compliance with applicable data protection laws and regulations. Please note that by providing your information and utilizing our services, you consent to the collection, use, and processing of your data as described in our privacy policy.

How We Utilize Your Information When You Use Our Site

When you utilize our Site, certain information about you is automatically collected. This information is instrumental in conducting internal research on our users’ demographics, interests, and behavior. By gaining a better understanding of our users, we can enhance their experience and tailor our services accordingly. Here’s how we make use of this information:

Device Information: We gather information about your device, including your web browser type, language settings, and other device-related details. This allows us to optimize our Site for your specific device.

Referral and Navigation Data: We track the URL you came from before visiting our Site and the URL you navigate to after leaving our Site. This information helps us analyze user navigation patterns and gain insights into how you discovered and interacted with our Site.

Access Times and IP Address: We record access times and your IP address to monitor and secure our Site, detect any suspicious activities, and fulfill legal obligations.

Page Views and Usage Details: We collect data on the pages you view and how you utilize our Site. This information assists us in understanding user behavior, identifying popular content, and improving our services.

Cookies and Identifiers: We may employ cookies or similar technologies that store unique identifiers on your device or browser. These identifiers enable us to personalize your experience and may be combined with information from other sources, including our third-party service providers, to provide tailored services and a personalized interaction.

Geolocation Data: On occasion, we may collect geolocation data to offer location-specific services or content.

We handle all collected information in line with our privacy policy and relevant laws. Your privacy is of utmost importance to us, and we take appropriate measures to safeguard your information and ensure a secure browsing experience.

Your Posts on Our Site

We provide the option for users to post messages on our Site. If you choose to post messages, we will collect the information you voluntarily share as part of your activities on the Site. This may encompass any details or content you disclose while engaging in discussions or conversations on our platform.

Your Communications and Correspondence

When you send us emails, letters, or any personal correspondence, such as through the chat functionality on our Site, or if other users or third parties send us correspondence related to your activities or postings on the Site, we may collect and store this information in a dedicated file specific to you. In certain cases, we may also share this information with third-party service providers who assist us in delivering web functionality and related services.

Please be aware that our customer service interactions, including conversations with our customer service agents, may be recorded or monitored for quality assurance purposes. These recordings aid us in enhancing our services and ensuring that we can better assist you.

Your Payment Information

If you establish a credit account with us or make a purchase of our services, we will collect your payment information, including additional details such as billing address, credit card number, and credit card expiration date. This information is collected to facilitate the payment process and ensure a smooth transaction. We handle this data securely and in accordance with relevant privacy and payment industry standards.


We employ cookies on specific pages of our Site. A cookie is a small data file stored on your device, enabling websites and mobile apps to remember certain information about you. Cookies can track user actions or automatically generate passwords. Some features of our Site may require the use of cookies. They also assist us in providing targeted information based on your interests. It’s important to note that cookies are stored on your hard drive, not on our Site. While most cookies are automatically deleted at the end of a session, not all cookies behave this way. If your browser allows, you have the option to decline our cookies, although it may restrict your use of the Site (as mentioned above).

We employ tools such as Google Analytics and tracking pixels to gain insights into how the Site is utilized. If you wish to opt-out of your information being used by Google Analytics, you can make use of Google’s analytics opt-out browser add-on, specifically designed for this purpose.

How We Utilize Cookies

At Navi Transport Services, we employ cookies for various purposes that enhance the experience of our users. These purposes encompass:

Data and Account Protection: Cookies play a crucial role in safeguarding your data and account. They enable secure authentication and prevent unauthorized access.

Feature Analysis: We utilize cookies to analyze the popularity of features within our services. This analysis informs us about which features are most favored by users, allowing us to prioritize and improve them accordingly.

Visitor Counting: Cookies assist us in tracking the number of visitors to specific pages, providing valuable insights into the popularity and engagement levels of different sections of our website.

Enhancing User Experience: Cookies contribute to a superior user experience by personalizing content and recommendations based on your preferences and interests.

Security Measures: Cookies aid in maintaining the security of our services by detecting and preventing fraudulent activities and unauthorized actions.

Overall, cookies are instrumental in providing a more intuitive, satisfying, and seamless experience for our users. We prioritize data protection and ensure the ongoing security of our services during your interactions with our website.


We employ cookies to remember your settings and preferences, ensuring a personalized experience. For example, these cookies may be used to recall your language preferences, guaranteeing that content is presented in your chosen language. By retaining these settings, we aim to enhance your browsing experience and provide a tailored interaction on our website.


Cookies assist in identifying and mitigating security risks. They store your session information, protecting your account from unauthorized access and preventing changes to your password without the requisite username and password credentials. Through these cookies, we bolster the security of your account and maintain the protection of your personal information.


Cookies are used to collect information about your interactions with our services, enabling us to enhance and refine them. These cookies assist us in determining whether you have engaged with specific pages or features, providing valuable insights for optimizing our services. By analyzing this data, we can make informed decisions to improve the functionality, usability, and overall user experience of our services.


We utilize cookies to facilitate the improvement of our services. These cookies offer insights into user preferences and behaviors, allowing us to better understand which features are popular and which ones may require adjustments. By analyzing this information, we can make informed decisions to enhance the overall quality and usability of our services, ensuring a more satisfying experience for our users.


Cookies are employed to deliver targeted and relevant advertisements to consumers. They enable us to track the effectiveness of our advertising campaigns not only within our services but also on other websites or mobile apps. Through these cookies, we aim to provide users with tailored advertising experiences while optimizing our marketing efforts across various platforms.

Your Options

While you have the option to block or limit the use of cookies through your browser or device settings, it’s important to recognize that cookies play a vital role in the functionality of our services. Removing, rejecting, or limiting their use may impact the availability and proper functioning of our services.

Cookies are an integral part of how we deliver our services and provide you with a seamless experience. They enable essential functions and help us personalize and optimize our services based on your preferences. Therefore, it’s recommended to consider the potential effects on service availability and functionality before making any changes to your cookie settings.

Browser Cookies

Your web browser may offer you the ability to reject or block certain or all browser cookies. Additionally, you may have the option to delete cookies stored in your browser. To learn more about how to manage browser cookies, please refer to the instructions provided by your specific web browser.

Mobile Device Identifiers

Your mobile operating system may provide the option to opt out of using specific device identifiers for interest-based advertising purposes. You can typically find these options within the “settings” function of your device. If you wish to prevent us from collecting information through our app, you can uninstall the app using the uninstallation process provided by your mobile device.

How We Utilize Your Information

At Navi Transport Services, we handle your information responsibly and employ it for the following purposes:

Service Provision: We utilize the personal data we collect to provide you with our services. This includes processing your information as necessary to facilitate our regular operations and fulfill your requests. Should you choose not to provide the requested data or restrict us from collecting it, we may be unable to provide you with the requested services.

Internal Use: We may use the data we possess, including information related to our business customers, for internal purposes. This encompasses tracking the effectiveness of our marketing efforts and ensuring the smooth functioning of our business operations.

Rest assured that we treat your information with care and prioritize its protection. If you have any concerns or require further information regarding the use of your data, please do not hesitate to reach out to us.

Providing the Site to You

We collect the aforementioned information with the objective of providing you with access to the Site and enhancing its functionality. Our goals include operating, improving, and customizing the products and services we offer to ensure a consistent and personalized experience for each user. Additionally, we employ this information for security purposes, such as detecting fraudulent or illegal activities. It is also utilized for archival and backup purposes in the context of delivering the Site to you. We continuously strive to enhance the Site and appreciate your understanding as we work to optimize your experience while maintaining security measures.


While most user issues can be promptly addressed by emailing our user support team at [email protected], in the rare event that Navi Transport’s support team is unable to resolve a complaint, both Navi Transport and you agree to engage in arbitration to address any disputes or claims arising from your use of our Service.

Administrative Notices

To keep you informed about important updates and relevant communications regarding your use of the Site, we use your email address, mailing address, and phone number. These administrative notices may include information about new product offerings and other pertinent announcements. If you prefer not to receive these types of communications, you have the option to opt out by sending an email to Navi Transport Services at [email protected]. We respect your preferences and ensure that your communication preferences are honored.


By providing your phone number and submitting it online, you are consenting to abide by our Terms of Use and Privacy Policy. Additionally, you authorize us to initiate sales calls, send text messages, and leave prerecorded voicemails to the provided phone number using an automated system. It’s important to note that your agreement is not mandatory for purchasing any products, goods, or services. You have the freedom to opt out of these communications at any time or choose to conduct business with us over the phone. Please be aware that standard message and data rates may apply.

Billing and Support

In the event that you opt to establish a credit account with us via our Site, we will use your billing information and address for billing purposes and to provide the necessary support associated with your account. We understand the importance of accurate billing and are committed to offering the support you may require throughout this process.

Dispute Resolution

To effectively address disputes, resolve issues, and uphold our Site Terms of Use, we rely on the information contained in the file we maintain about you, along with other pertinent details derived from your past and current activities on the Site. We are committed to efficiently resolving conflicts, providing necessary assistance, and ensuring adherence to our Terms of Use for the benefit of all parties involved.

Our Disclosure to Third Parties

We hold privacy in high regard and implement industry-standard practices to safeguard your personal information. It’s essential to understand that we do not sell or rent any Personal Data about you to third parties. Below, we clarify the entities to whom your Personal Data may be disclosed:

Third-Party Service Providers: We may share your Personal Data with trusted service providers who assist us in various functions, as described in the section titled “What We Do With Your Information.” These functions may encompass hosting the Site, providing chat functionality, conducting data analysis and research, sending email updates, and making automated calls for product and service-related purposes or to address your inquiries. Our service providers are bound to handle your data securely and are authorized to use it solely for the specified purposes.

Legal Compliance: We may disclose information, including Personal Data, as required to assert our rights, protect our property, ensure compliance with regulations, support external audits, and fulfill corporate governance obligations. This may entail responding to subpoenas, legal processes, data protection agency orders, governmental requests, or other legal or regulatory requirements. We may also disclose Personal Data to pursue available remedies or limit potential damages.

Law Enforcement: In certain situations, we may disclose pertinent information to law enforcement or government officials when we reasonably believe it is necessary or appropriate. This includes situations involving investigations into fraud, intellectual property infringements, illegal activities, or potential legal liabilities.

Changes of Control: In the event of a merger, acquisition, reorganization, liquidation, change in control, or sale of our company or any affiliated entity, we may transfer or assign information, including Personal Data, as part of the transaction.

Advertisers: We may share personal information and aggregated data about our users with advertisers for marketing and promotional purposes. This includes evaluating the effectiveness of our promotional campaigns. However, this information will not personally identify you.

Rest assured that we rigorously select our third-party partners and take measures to protect your information when sharing it with them. We are committed to upholding the privacy and security of your Personal Data throughout these processes.

Links to External Websites

Please be aware that Navi Transport Services does not bear responsibility for the privacy policies of third-party websites or other sites, even if they are linked to our Site. We provide these links solely for your convenience, and their presence does not imply our responsibility for the linked site or our endorsement of its operator or content. Before using these external sites upon leaving our Site, we recommend reading their respective privacy policies to ensure your understanding and compliance.

Do Not Track

At present, our Site does not respond to Do Not Track requests. Do Not Track is a privacy preference that can be enabled in your web browser to indicate your preference not to have certain information about your website visits collected across different websites, particularly when you have not interacted with a particular service on the page. For more information on Do Not Track and instructions on how to enable it, please visit

Protection of Your Personal Information

Navi Transport Services takes reasonable and appropriate measures to protect your Personal Data against loss, unauthorized access, misuse, alteration, disclosure, and destruction. These security measures are implemented while considering the risks associated with processing and the nature of the Personal Data.

While we strive to safeguard your Personal Data, it’s important to understand that no security measures can provide absolute protection. Therefore, Navi Transport Services assumes no liability for any disclosure or loss of data, especially due to factors beyond our control, such as transmission errors, unauthorized actions by third parties like hackers, or circumstances unrelated to our actions.

We cannot guarantee or promise the absolute privacy of your Personal Data or private communications. There is a possibility that hackers or third parties may unlawfully intercept or access transmissions or private communications on our Site. Despite our best efforts, certain risks remain inherent in data transmission and online communication.

Please be aware that the protection of your Personal Data is of utmost importance to us, and we continually review and enhance our security measures to minimize the risk of unauthorized access or data breaches.

California Residents

If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights include:

  • Right to Know: You have the right to know what Personal Data Navi Transport Services has collected, disclosed, or sold, if any, and to access that information.
  • Right to Delete: You have the right to request the deletion of your Personal Data held by Navi Transport Services.
  • Right to Correct: You have the right to correct any inaccurate Personal Data we have about you.
  • Right to Opt-out: You have the right to opt-out of the sale or sharing of your Personal Data.
  • Right to Limit Use and Disclosure: You have the right to request restrictions on the use and disclosure of your sensitive Personal Data.
  • Non-Discrimination: You have the right not to be discriminated against for exercising any of the aforementioned rights.

To exercise these rights, please submit a verifiable request to us using the following contact information:

You may submit a request as frequently as you wish, but please note that we are not required to respond to requests for Personal Data access more than twice in any 12-month period.

To verify your request, we may ask you to provide certain information to confirm your identity. The specific information required may vary based on the nature of your request and the sensitivity of the Personal Data involved. In some cases, we may also require a written declaration from you to confirm your identity.

If you prefer, you can authorize an authorized agent to make a request on your behalf by providing them with written permission.

Please note that Navi Transport Services does not sell Personal Data to third parties for monetary consideration. However, the collection of data by certain third-party service providers for Site analytics or digital advertising purposes may be considered a “sale” under the CPRA. To opt-out of such sales by Navi Transport Services, please visit our “Do Not Sell My Personal Information” web page. We do not have actual knowledge of selling or sharing Personal Data of minors under the age of 16.

Navi Transport Services does not collect sensitive Personal Data.

In the past 12 months, Navi Transport Services has collected, used, disclosed, sold, and shared the Personal Data described in the “Types of Data We Collect” section above. We also collect and disclose the Personal Data mentioned for various business purposes, as detailed in the “What We Do With Your Information” section above.


Name, address, phone numbers, email address, IP address, or other information that you choose to provide to us when booking our services.

Disclosed for a Business or Commercial Purpose? – YES

Categories of Third Parties to Whom the Information was Disclosed

  • Service Providers

We may disclose your Personal Data to the following entities for various purposes:

Governmental/Regulatory Agencies, Courts, and Third Parties: We may disclose your Personal Data to enforce our rights, protect our property, and safeguard the rights, property, or safety of others. This includes pursuing available remedies, limiting potential damages, supporting external auditing, compliance, and corporate governance functions. Furthermore, we may disclose your Personal Data in response to a subpoena, regulation, binding order from a data protection agency, legal process, governmental request, or other legal or regulatory requirements.

Law Enforcement: We may disclose your Personal Data to law enforcement agencies as we deem necessary or appropriate to comply with legal obligations or to protect against illegal activities, fraud, or potential legal liabilities.

Third Parties in Corporate Transactions: In the event of a corporate transaction, such as a merger, acquisition, reorganization, liquidation, or change in control, we may disclose your Personal Data to relevant third parties involved in the transaction. We will ensure that appropriate safeguards are in place to protect the confidentiality and security of your Personal Data during such transactions.

Sold or Shared?

No, except for IP addresses and online identifiers, as specified in the “Internet or other electronic network activity information” category below, we do not disclose your Personal Data to any third parties unless required by law or necessary to protect our rights, property, or the safety of others.

Categories of Third Parties to Whom the Information was Sold or Shared


Purpose(s) for Selling or Sharing


Categories listed in the California Customer Records statute

  • Name, physical characteristics or description, address, telephone number, credit or debit card number

Disclosed for a Business or Commercial Purpose? – YES

Sold or Shared? – NO

Categories of Third Parties to Whom the Information was Sold or Shared – N/A

Purpose(s) for Selling or Sharing – N/A

Commercial information

  • Details about how you have used our services

Disclosed for a Business or Commercial Purpose? – YES

Sold or Shared? – NO

Categories of Third Parties to Whom the Information was Sold or Shared – N/A

Purpose(s) for Selling or Sharing – N/A

Internet or other electronic network activity information

  • Pages viewed, device information such as browser type and language

Disclosed for a Business or Commercial Purpose? – YES

Sold or Shared? – YES

Categories of Third Parties to Whom the Information was Sold or Shared

We use third-party website analytics and digital advertising service providers for analyzing website usage and advertising campaigns, but we do not disclose your Personal Data to them unless necessary for these purposes.

Purpose(s) for Selling or Sharing

We use your information for internal purposes, including:

  • Tracking marketing effectiveness
  • Providing and improving the Site
  • Enhancing each user’s experience through personalized interactions on the Site
  • Ensuring security by detecting and preventing fraud or illegal activities
  • Archiving and backing up data for the proper functioning of the Site
  • Resolving and troubleshooting any issues that may arise on the Site

Geolocation data

Disclosed for a Business or Commercial Purpose? – YES

Sold or Shared? – YES

Categories of Third Parties to Whom the Information was Sold or Shared

We engage third-party service providers for website analytics and digital advertising purposes. These providers assist us in analyzing website usage and optimizing our advertising campaigns. However, we ensure that your Personal Data is not disclosed to these third-party providers unless it is necessary for analytics or advertising purposes.

Purpose(s) for Selling or Sharing

We utilize your information for the following internal purposes:

  • Tracking marketing effectiveness
  • Providing and improving the Site
  • Enhancing each user’s experience by personalizing interactions
  • Ensuring security by detecting fraud or illegal activities
  • Archiving and backing up data in relation to Site provision
  • Troubleshooting problems on the Site.

Audio information

Voice recordings when you call into customer service for quality assurance purposes

Disclosed for a Business or Commercial Purpose? – YES

Sold or Shared? – NO

Categories of Third Parties to Whom the Information was Sold or Shared – N/A

Purpose(s) for Selling or Sharing – N/A

Inference data

Information about your preferences

Disclosed for a Business or Commercial Purpose? – YES

Sold or Shared? – NO

Categories of Third Parties to Whom the Information was Sold or Shared – N/A

Purpose(s) for Selling or Sharing – N/A

Navi Transport Services will retain the described Personal Data for the duration required to fulfill the purpose for which it was collected or as mandated by applicable laws and regulations.

Nevada Residents

As per Nevada law, we do not sell your Personal Data. If you are a Nevada resident, you have the option to request that we refrain from selling any Personal Data we have collected about you. To make such a request, please contact us using the contact information provided below.

International Transfer of Personal Data

Your Personal Data may be collected, transferred, and stored by us in the United States and other countries where we operate, including those outside the European Economic Area (EEA). It is important to note that these countries may not have the same level of data protection as the EEA and may not be subject to an adequacy decision by the European Commission. To ensure the protection of your Personal Data in such cases, we will take appropriate measures. This may include ensuring that the recipient of your Personal Data provides an adequate level of protection, such as through the use of standard contractual clauses approved by the European Commission (Art. 46 GDPR). Alternatively, we may seek your prior consent before transferring your Personal Data to countries without adequate data protection measures.

EU Residents

As an EU resident, you have certain rights regarding your Personal Data, which are subject to local data protection laws. These rights may include:

Right to Access: You have the right to access the Personal Data we hold about you.

Right to Rectification: You have the right to request the correction of inaccurate or incomplete Personal Data.

Right to Erasure: You have the right to request the deletion or removal of your Personal Data, subject to applicable data protection laws.

Right to Restriction of Processing: You have the right to request the restriction of processing your Personal Data, as permitted by law.

Right to Data Portability: You have the right to request the transfer of your Personal Data to another controller, to the extent technically feasible.

Right to Object: You have the right to object to the processing of your Personal Data based on our legitimate interests, including for direct marketing purposes.

Right to Withdraw Consent: If we rely on your consent for the collection, processing, and sharing of your Personal Data, you have the right to withdraw your consent at any time.

You also have the right to lodge a complaint with a supervisory authority. If you wish to exercise any of these rights or have any related inquiries, please contact us at [email protected] or call us at (302) 216-5455.

We process Personal Data based on our legitimate business interests to operate the Site and provide our services, as described in the “What We Do With Your Information” section above. Please refer to the “Our Disclosure to Third Parties” section for information on with whom we may share your Personal Data.

We will retain your Personal Data for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws or regulations. If applicable law mandates the retention of updated, modified, or deleted information, copies may remain in our systems.

Governing Law

The laws of the State of Delaware, without considering its conflict of laws principles, shall govern this Privacy Policy.

Contact Information; Questions and Changes to Information

For any inquiries or requests regarding this Privacy Policy or to make changes to your Personal Data, please reach out to us at [email protected] or call us at (302) 216-5455. We are here to assist you.

Notification of Changes

We will update this page to reflect any changes made to our Privacy Policy, ensuring that users are informed about the information we collect and how we utilize it. We recommend checking this Privacy Policy regularly to stay updated on any modifications.

Contact Us

Give us a call or fill in the form below and we will contact you. We endeavor to answer all inquiries within 24 hours on business days.