NAVI TRANSPORT SERVICES LLC (d/b/a “NAVI AUTO TRANSPORT”)
Updated: December 30, 2025
“Navi Auto Transport” is the doing-business-as (DBA) name of Navi Transport Services LLC, a Delaware limited liability company. All references to “Navi,” “Broker,” “Company,” or “Navi Auto Transport” in these TERMS refer to Navi Transport Services LLC.
By booking transportation services with Navi, the Customer agrees to be bound by these TERMS.
1. Definitions
Bill of Lading – Document issued by the Carrier at pickup and delivery stating vehicle condition and serving as the contract of carriage.
Additional Services – Optional paid services including but not limited to Guaranteed Pickup and Top Load Guarantee.
Carrier – A federally authorized motor carrier, ocean carrier, or transportation provider engaged by Navi.
Customer – The individual or entity requesting transportation services.
Customer’s Agent – A person age 18+ authorized by the Customer to release or accept the vehicle.
Order / Order Confirmation – Customer’s request for transportation and Navi’s written confirmation.
Shipment – The vehicle(s) being transported.
Point of Origin / Destination – Pickup and delivery locations shown on the Order Confirmation.
Inoperable – A vehicle that cannot be safely driven on/off transport equipment.
First Available Date (FAD) – The date the Customer declares the vehicle is ready and available for pickup.
Pickup Window – Estimated pickup timeframe beginning on/after the FAD; subject to operational conditions and Carrier availability.
Misrepresented Vehicle – Any vehicle that differs in operability, size, modifications, or condition from what the Customer provided at booking.
Double-Booking – Customer placing the same shipment with multiple brokers or transportation providers simultaneously.
Restrictions – Customer-imposed limitations affecting scheduling or logistics including limited access, availability, HOA restrictions, specific timing demands, payment limitations, or documentation requirements.
2. Nature of Navi’s Services
Navi is a federally licensed transportation broker. Navi does not transport vehicles, take custody, take possession, assume carrier liability, or issue cargo insurance. Navi arranges shipment with third-party Carriers.
Navi’s services are deemed fully rendered once a Carrier accepts the Order and dispatch is issued.
Navi may refuse or cancel any Order at its discretion.
Ocean shipments are governed by applicable carrier tariffs and maritime laws.
3. Estimated Pickup & Delivery
Pickup and delivery dates are estimates only. Delays may occur due to weather, road conditions, Carrier schedules, mechanical failure, traffic restrictions, or other uncontrollable events. Navi does not guarantee pickup or delivery timing and is not responsible for rental vehicle costs, lodging, lost income, inconvenience, or consequential damages.
4. Guaranteed Pickup Option (Optional Additional Service)
4.1 Guarantees dispatch for a pickup attempt on the purchased date.
4.2 Guarantee is satisfied when a legitimate pickup attempt is made.
4.3 Weather, road closures, mechanical failures, incorrect information, Customer unavailability, or misrepresentation void the guarantee.
4.4 Customer’s sole remedy is a refund of the Guaranteed Pickup fee only.
4A. Top Load Guarantee (Optional Additional Service)
4A.1 Top Load Guarantee reduces the likelihood of debris or fluid exposure from vehicles positioned above.
4A.2 The Top Load Guarantee is fully satisfied if either:
– the vehicle is placed on the upper deck of a multi-level transport truck, OR
– the vehicle is transported on a single-level carrier with no vehicle positioned above it.
4A.3 Transport on a single-level carrier constitutes full fulfillment. No refund or adjustment is due solely because a single-level carrier was used.
4A.4 If the vehicle is transported beneath another vehicle on a multi-level carrier, the Customer’s sole remedy is refund of the Top Load Guarantee fee only.
5. Pickup & Delivery
Service is door-to-door whenever safely and legally possible. If Carrier cannot access the pickup or delivery address due to safety, size restrictions, or legal limitations, Customer agrees to meet Carrier at a nearby safe location.
Customer or Customer’s Agent must be present at pickup and delivery.
At pickup, Customer must inspect the vehicle and ensure all pre-existing damage is noted on the Bill of Lading.
At delivery, any new damage must be clearly noted on the Bill of Lading prior to signing. Signing clean confirms acceptance.
Customers are encouraged to photograph the vehicle at pickup and delivery.
6. Customer Responsibilities
Customer must provide accurate vehicle and shipment details. Misrepresentation may result in price increases, delays, cancellation, storage charges, or dry-run fees.
Vehicle must be operable unless declared otherwise, contain up to 1/4 tank of fuel, and be free of loose parts.
Customer assumes responsibility for alarm activation and must provide disarming instructions.
Up to 100 lbs of personal items may be placed in the trunk only if disclosed to Navi prior to dispatch. Carrier may refuse personal items. Neither Navi nor Carrier is liable for theft, loss, or damage to personal contents, or any resulting vehicle damage. Carrier insurance does not cover personal items.
Prohibited items include hazardous materials, firearms, ammunition, explosives, alcohol, illegal goods, perishables, narcotics, valuables, cash, jewelry, batteries, electronics, legal documents, or anything illegal.
7. Carrier Responsibilities
Carrier will operate in a commercially reasonable manner. Carrier issues the Bill of Lading. Carrier terms, rules, and tariffs may apply.
8. Billing, Payment & COD Structure
8.1 Broker Fee and Carrier Fee Structure
Customer understands and agrees that Navi’s compensation structure may consist of a variable Broker Fee and a Carrier Fee. For COD / split payment orders, Customer expressly authorizes Navi to determine and allocate the Broker Fee amount at dispatch, provided that:
• Customer will never be charged more than the Total Order Price that Customer has approved, whether at initial booking or pursuant to any later revised price that Customer verbally agrees to and/or confirms in writing, including by email, text, electronic signature, or updated Order Confirmation.
• Any Broker Fee charged reduces the remaining Carrier balance due at delivery.
• Broker Fee + Carrier Fee will always equal the agreed Total Order Price as last approved by Customer.
Customer provides advance authorization for Navi to charge a variable Broker Fee to the payment method on file upon dispatch.
8.2 Payment Obligation
Customer agrees not to dispute, reverse, charge back, or withhold the Broker Fee based on timing of service, Carrier delays, dissatisfaction, or allocation of funds between Broker Fee and Carrier Fee.
8.3 Carrier Payment
Carrier Fee must be paid directly to Carrier upon delivery via a payment form Carrier accepts. Failure to pay Carrier may result in storage, lien enforcement, and redelivery costs at Customer expense.
9. Cancellation & Refund Policy
9.1 Cancellation Before Carrier Acceptance
Customer may cancel at any time before Carrier Acceptance / Dispatch with no fee.
9.2 Carrier Acceptance / Dispatch Definition
“Carrier Acceptance” / “Dispatch” occurs when Navi sends the Customer a written dispatch confirmation assigning a Carrier. Dispatch is effective at the time the email is sent, regardless of whether Customer opens or reads the email. No phone call, text message, voicemail, or other communication constitutes dispatch unless confirmed in writing.
9.3 Cancellation After Dispatch
If Customer cancels after dispatch, a non-refundable $149 fee applies including, but not limited to:
schedule changes
Customer unavailability
misrepresentation of vehicle
double-booking
payment issues.
9.4 Customer-Caused Failures
If Carrier cannot complete pickup due to Customer fault (not present, vehicle inaccessible, refusing to meet, incorrect details, double-booking, vehicle not as described), Customer is responsible for dry-run fees typically $75–$250+ in addition to the cancellation fee.
9.5 Cancellation After Pickup
Once vehicle is picked up, transport cannot be canceled.
9.6 Refunds for Additional Services
If an Additional Service is paid but not performed, Customer’s sole remedy is refund of that service fee only.
9.7 How to Cancel
Cancellations must be emailed to support@naviautotransport.com.
10. Chargebacks & Collections
Initiating a chargeback after dispatch, pickup, or delivery is prohibited. If Navi successfully contests a chargeback, Customer remains responsible for the disputed amount plus administrative recovery costs up to $2,000. Navi may send unpaid balances to collections, report delinquency, and Customer is responsible for attorney and agency fees.
11. Insurance, Claims & Liability
Navi uses commercially reasonable efforts to verify Carriers maintain active cargo coverage but does not guarantee policy limits, exclusions, deductibles, insurer performance, or coverage determinations.
Claims must be filed directly with Carrier under 49 U.S.C. §14706 (Carmack Amendment).
Damage must be noted on the Bill of Lading at delivery. Concealed damage must be reported within 48 hours.
Navi and Carrier are not liable for:
mechanical or electrical failure
interior or undercarriage damage
damage caused by personal items
acts of God, weather, or road debris
loose, worn, rusted, or pre-existing parts.
Navi’s maximum liability for any claim of any nature is limited to the Broker Fee paid for the Order. Navi is not liable for indirect, incidental, special, punitive, or consequential damages including rental costs, lost wages, or business interruption.
12. Indemnification
Customer agrees to indemnify and hold Navi harmless for claims, damages, penalties, legal fees, or losses arising from Customer actions, misrepresentation, violations, payments, or prohibited items.
13. Arbitration
All disputes shall be resolved by binding arbitration under AAA Consumer Rules. Class actions are waived. Customer agrees to individual arbitration only. Delaware law applies.
14. Confidentiality
Customer agrees to keep non-public information confidential.
15. Miscellaneous
Governing Law: Delaware and applicable U.S. federal transportation law.
Jurisdiction: Exclusive jurisdiction in Delaware for non-arbitrable matters.
Independent Contractor: Navi is a broker only.
Assignment prohibited without written consent.
Severability applies.
These TERMS supersede all prior agreements.
Customer waives any claim based on failure to read or understand these TERMS.
16. SMS Terms
By opting into the Navi Transport Services LLC SMS service, you agree to receive periodic text messages related to our services. Message frequency may vary, and standard message/data rates may apply. You can opt out at any time by replying “STOP” to any message.
For full SMS Terms of Service, please visit https://naviautotransport.com/sms-terms-of-service/