NAVI TRANSPORT SERVICES LLC (d/b/a “NAVI AUTO TRANSPORT”)
Updated: April 2, 2026
“Navi Auto Transport” is the doing-business-as (DBA) name of Navi Transport Services LLC, a Delaware limited liability company. All references to “Navi,” “Broker,” “Company,” or “Navi Auto Transport” in these TERMS refer to Navi Transport Services LLC.
By booking transportation services with Navi, the Customer agrees to be bound by these TERMS.
These TERMS operate together with Navi’s Terms of Use, Privacy Policy, and SMS Terms of Service, all of which are incorporated by reference.
1. Definitions
Bill of Lading – Document issued by the Carrier at pickup and delivery stating vehicle condition and serving as the contract of carriage.
Additional Services – Optional paid services including but not limited to Guaranteed Pickup, Top Load Guarantee, Navi Track 360™, and Additional Personal Items.
Carrier – A federally authorized motor carrier, ocean carrier, or transportation provider engaged by Navi.
Customer – The individual or entity requesting transportation services.
Customer’s Agent – A person age 18+ authorized by the Customer to release or accept the vehicle.
Order / Order Confirmation – Customer’s request for transportation and Navi’s written confirmation.
Shipment – The vehicle(s) being transported.
Point of Origin / Destination – Pickup and delivery locations shown on the Order Confirmation.
Inoperable – A vehicle that cannot be safely driven on/off transport equipment.
First Available Date (FAD) – The date the Customer declares the vehicle is ready and available for pickup.
Pickup Window – Estimated pickup timeframe beginning on/after the FAD; subject to operational conditions and Carrier availability.
Misrepresented Vehicle – Any vehicle that differs in operability, size, modifications, or condition from what the Customer provided at booking.
Double-Booking – Customer placing the same shipment with multiple brokers or transportation providers simultaneously.
Restrictions – Customer-imposed limitations affecting scheduling or logistics including limited access, availability, HOA restrictions, specific timing demands, payment limitations, or documentation requirements.
2. Nature of Navi’s Services
Navi is a federally licensed transportation broker. Navi does not transport vehicles, take custody, take possession, assume carrier liability, or issue cargo insurance. Navi arranges shipment with third-party Carriers.
Navi’s services are deemed fully rendered once a Carrier accepts the Order and dispatch is issued.
Navi may refuse or cancel any Order at its discretion.
Ocean shipments are governed by applicable carrier tariffs and maritime laws.
3. Estimated Pickup & Delivery
Pickup and delivery dates are estimates only. Delays may occur due to weather, road conditions, Carrier schedules, mechanical failure, traffic restrictions, or other uncontrollable events. Navi does not guarantee pickup or delivery timing and is not responsible for rental vehicle costs, lodging, lost income, inconvenience, or consequential damages.
4. Guaranteed Pickup Option (Optional Additional Service)
4.1 Guarantees dispatch for a pickup attempt on the purchased date.
4.2 Guarantee is satisfied when a legitimate pickup attempt is made.
4.3 Weather, road closures, mechanical failures, incorrect information, Customer unavailability, or misrepresentation void the guarantee.
4.4 Customer’s sole remedy is a refund of the Guaranteed Pickup fee only.
4A. Top Load Guarantee (Optional Additional Service)
4A.1 Top Load Guarantee reduces the likelihood of debris or fluid exposure from vehicles positioned above.
4A.2 The Top Load Guarantee is fully satisfied if either:
- the vehicle is placed on the upper deck of a multi-level transport truck, OR
- the vehicle is transported on a single-level carrier with no vehicle positioned above it.
4A.3 Transport on a single-level carrier constitutes full fulfillment. No refund or adjustment is due solely because a single-level carrier was used.
4A.4 If the vehicle is transported beneath another vehicle on a multi-level carrier, the Customer’s sole remedy is refund of the Top Load Guarantee fee only.
4B. Navi Track 360™ — Shipment Visibility (Optional Additional Service)
4B.1 Nature of Service
Navi Track 360™ is an optional paid add-on that provides shipment visibility updates from pickup to delivery. The service delivers location information through one of two methods depending on the assigned Carrier’s technical capabilities:
- Live GPS Tracking — real-time location data sourced directly from the Carrier’s tracking system (e.g., Super Dispatch or equivalent) where the Carrier supports such integration; or
- Smart Route Estimates — algorithmically generated location estimates based on shipment origin, destination, transit schedule, and elapsed time, used in cases where the Carrier does not support live GPS integration.
Navi may, at its sole discretion, make Shipment Visibility available to Customers at no charge, either universally or on a promotional basis, without any obligation to do so consistently or prospectively.
4B.2 No Guarantee of Tracking Method
Because Carrier assignment occurs after booking, Navi cannot determine or guarantee at the time of purchase which tracking method will apply to a given shipment. Customer expressly acknowledges and accepts that:
- Live GPS Tracking and Smart Route Estimates are both valid and complete fulfillments of the Navi Track 360™ service;
- the tracking method delivered is determined solely by the technical capabilities of the assigned Carrier and is outside Navi’s control;
- no representation is made that Live GPS Tracking will be available for any specific shipment.
4B.3 Service Availability
The Navi Track 360™ platform is made available on a commercially reasonable basis. Temporary outages, maintenance windows, connectivity interruptions, or third-party system failures may occasionally affect platform availability. Navi does not warrant uninterrupted or error-free access to the tracking interface at any specific time.
4B.4 No Refunds — Absolute
The Navi Track 360™ fee is non-refundable under all circumstances once the add-on is purchased. Customer’s sole remedy for any dissatisfaction with the service — including but not limited to receiving Smart Route Estimates instead of Live GPS Tracking, temporary platform unavailability, inaccurate estimated positioning, delayed updates, or any other service limitation — is limited exclusively to contacting Navi support. No refund, credit, chargeback, price adjustment, or other remedy of any kind is available for the Navi Track 360™ fee.
4B.5 No Liability for Tracking Accuracy
Location information provided through Navi Track 360™, whether sourced from Live GPS Tracking or Smart Route Estimates, is provided for informational and convenience purposes only. Navi makes no representation as to the accuracy, precision, or currency of any location data. Customer agrees not to rely on Navi Track 360™ data for time-sensitive decisions and acknowledges that Navi bears no liability whatsoever for any loss, cost, inconvenience, or damage arising from reliance on tracking information.
4B.6 Chargeback Prohibition
Initiating a chargeback or payment dispute in connection with the Navi Track 360™ fee is expressly prohibited. Customer acknowledges that the fee constitutes payment for access to the shipment visibility platform and that the service is deemed rendered upon activation regardless of tracking method delivered or platform availability experienced. If Navi successfully contests such a chargeback, Customer remains liable for the disputed amount plus administrative recovery costs up to $2,000 as set forth in Section 10 of these TERMS.
4C. Additional Personal Items (Optional Additional Service)
4C.1 Nature of Service
Customers wishing to transport personal items exceeding the standard 100 lb allowance set forth in Section 6 may purchase the Additional Personal Items add-on at a rate of $1.00 per pound for any weight above the standard allowance. The total additional weight must be disclosed to Navi prior to dispatch.
4C.2 Carrier Acceptance
Transport of additional personal items is subject to Carrier acceptance at pickup. Navi cannot guarantee that any Carrier will accept personal items in excess of the standard allowance regardless of prior payment. Carrier refusal does not constitute a breach by Navi.
4C.3 Refund Upon Carrier Refusal
If the assigned Carrier refuses to transport the additional personal items at pickup, Customer’s sole remedy is a full refund of the Additional Personal Items fee paid. No further compensation, damages, or adjustments are available in connection with Carrier refusal.
4C.4 No Liability for Personal Items
Neither Navi nor Carrier assumes any liability for theft, loss, damage, or delay in connection with personal items transported under this add-on. Carrier cargo insurance does not cover personal items. Customer ships personal items entirely at their own risk.
4C.5 Prohibited Items
The prohibited items listed in Section 6 apply equally to Additional Personal Items. Payment of the Additional Personal Items fee does not authorize transport of any prohibited item.
5. Pickup & Delivery
Service is door-to-door whenever safely and legally possible. If Carrier cannot access the pickup or delivery address due to safety, size restrictions, or legal limitations, Customer agrees to meet Carrier at a nearby safe location.
Customer or Customer’s Agent must be present at pickup and delivery.
At pickup, Customer must inspect the vehicle and ensure all pre-existing damage is noted on the Bill of Lading.
At delivery, any new damage must be clearly noted on the Bill of Lading prior to signing. Signing clean confirms acceptance.
Customers are encouraged to photograph the vehicle at pickup and delivery.
6. Customer Responsibilities
Customer must provide accurate vehicle and shipment details. Misrepresentation may result in price increases, delays, cancellation, storage charges, or dry-run fees.
Vehicle must be operable unless declared otherwise, contain up to 1/4 tank of fuel, and be free of loose parts.
Customer assumes responsibility for alarm activation and must provide disarming instructions.
Up to 100 lbs of personal items may be placed in the trunk only if disclosed to Navi prior to dispatch. Carrier may refuse personal items. Neither Navi nor Carrier is liable for theft, loss, or damage to personal contents, or any resulting vehicle damage. Carrier insurance does not cover personal items.
Prohibited items include hazardous materials, firearms, ammunition, explosives, alcohol, illegal goods, perishables, narcotics, valuables, cash, jewelry, batteries, electronics, legal documents, or anything illegal.
7. Carrier Responsibilities
Carrier will operate in a commercially reasonable manner. Carrier issues the Bill of Lading. Carrier terms, rules, and tariffs may apply.
8. Billing, Payment & COD Structure
8.1 Broker Fee and Carrier Fee Structure
Customer understands and agrees that Navi’s compensation structure may consist of a variable Broker Fee and a Carrier Fee. For COD / split payment orders, Customer expressly authorizes Navi to determine and allocate the Broker Fee amount at dispatch, provided that:
- Customer will never be charged more than the Total Order Price that Customer has approved, whether at initial booking or pursuant to any later revised price that Customer verbally agrees to and/or confirms in writing, including by email, text, electronic signature, or updated Order Confirmation.
- Any Broker Fee charged reduces the remaining Carrier balance due at delivery.
- Broker Fee + Carrier Fee will always equal the agreed Total Order Price as last approved by Customer.
Customer provides advance authorization for Navi to charge a variable Broker Fee to the payment method on file upon dispatch.
8.2 Payment Obligation
Customer agrees not to dispute, reverse, charge back, or withhold the Broker Fee based on timing of service, Carrier delays, dissatisfaction, or allocation of funds between Broker Fee and Carrier Fee.
8.3 Carrier Payment
Carrier Fee must be paid directly to Carrier upon delivery via a payment form Carrier accepts. Failure to pay Carrier may result in storage, lien enforcement, and redelivery costs at Customer expense.
8.4 Prepayment Requirements
In certain circumstances, Navi may require full or partial prepayment of the Total Order Price prior to dispatch or pickup. Such circumstances may include, but are not limited to:
- shipments to or from Alaska or Hawaii
- shipments requiring ocean or barge transport
- billing orders exceeding $2,400, at Navi’s discretion
- situations where Carrier payment terms require advance payment
- other operational circumstances determined by Navi
When prepayment is required, the Customer will be notified prior to dispatch and must complete payment using an approved payment method, which may include ACH transfer, wire transfer, credit card, or other payment methods accepted by Navi.
Failure to complete required prepayment may result in delay or cancellation of the Order.
8.5 Market Pricing and Customer Approval
Vehicle transportation pricing is based on real-time carrier market conditions and may fluctuate due to carrier availability, route demand, fuel costs, seasonal factors, and other operational considerations.
Quotes, estimates, and initially booked rates associated with an Order are based on market conditions at the time of booking and do not constitute a guaranteed or binding Total Order Price. Navi is not obligated to secure a Carrier at any quoted, estimated, or initially booked rate.
If market conditions require a price adjustment in order to secure a Carrier, Navi may contact the Customer to request approval of a revised Total Order Price.
Customer approval of any revised price may be provided verbally, by email, by text message, or by any other written or recorded communication.
If the Customer declines the revised price required by the market to secure a Carrier, Navi may continue attempting to locate a Carrier at the Customer’s preferred rate but does not guarantee that a Carrier will accept the shipment at that rate.
Once the Customer approves a revised Total Order Price, such approval becomes binding and supersedes any prior quote, estimate, or booked rate.
9. Cancellation & Refund Policy
9.1 Cancellation Before Carrier Acceptance
Customer may cancel at any time before Carrier Acceptance / Dispatch with no fee.
9.2 Carrier Acceptance / Dispatch Definition
“Carrier Acceptance” / “Dispatch” occurs when Navi sends the Customer a written dispatch confirmation assigning a Carrier. Dispatch is effective at the time the email is sent, regardless of whether Customer opens or reads the email. No phone call, text message, voicemail, or other communication constitutes dispatch unless confirmed in writing.
9.3 Cancellation After Dispatch
If Customer cancels after dispatch, a non-refundable $149 fee applies including, but not limited to:
- schedule changes
- Customer unavailability
- misrepresentation of vehicle
- double-booking
- payment issues
9.4 Customer-Caused Failures
If Carrier cannot complete pickup due to Customer fault (not present, vehicle inaccessible, refusing to meet, incorrect details, double-booking, vehicle not as described), Customer is responsible for dry-run fees typically $75–$250+ in addition to the cancellation fee.
9.5 Cancellation After Pickup
Once vehicle is picked up, transport cannot be canceled.
9.6 Refunds for Additional Services
Refund eligibility for Additional Services is as follows:
- Guaranteed Pickup — if the pickup attempt is not made, Customer’s sole remedy is a refund of the Guaranteed Pickup fee only.
- Top Load Guarantee — if the vehicle is transported beneath another vehicle on a multi-level carrier, Customer’s sole remedy is a refund of the Top Load Guarantee fee only.
- Navi Track 360™ — non-refundable under all circumstances once purchased, as set forth in Section 4B.4.
- Additional Personal Items — if the assigned Carrier refuses to transport the additional personal items at pickup, Customer’s sole remedy is a full refund of the Additional Personal Items fee, as set forth in Section 4C.3.
No other refunds, credits, or adjustments are available in connection with any Additional Service.
9.7 How to Cancel
Cancellations must be emailed to support@naviautotransport.com.
10. Chargebacks & Collections
Customer acknowledges that the Broker Fee charged upon dispatch constitutes a contractually authorized service fee for brokerage services rendered under these TERMS.
Initiating a chargeback after dispatch, pickup, or delivery is prohibited. If Navi successfully contests a chargeback, Customer remains responsible for the disputed amount plus administrative recovery costs up to $2,000.
Navi may send unpaid balances to collections, report delinquency, and Customer is responsible for attorney and agency fees.
11. Insurance, Claims & Liability
Navi uses commercially reasonable efforts to verify Carriers maintain active cargo coverage but does not guarantee policy limits, exclusions, deductibles, insurer performance, or coverage determinations.
Claims must be filed directly with Carrier under 49 U.S.C. §14706 (Carmack Amendment).
Damage must be noted on the Bill of Lading at delivery. Concealed damage must be reported within 48 hours.
Navi and Carrier are not liable for:
- mechanical or electrical failure
- interior or undercarriage damage
- damage caused by personal items
- acts of God, weather, or road debris
- loose, worn, rusted, or pre-existing parts
Navi’s maximum liability for any claim of any nature is limited to the Broker Fee paid for the Order. Navi is not liable for indirect, incidental, special, punitive, or consequential damages including rental costs, lost wages, or business interruption.
12. Indemnification
Customer agrees to indemnify and hold Navi harmless for claims, damages, penalties, legal fees, or losses arising from Customer actions, misrepresentation, violations, payments, or prohibited items.
13. Arbitration
All disputes shall be resolved by binding arbitration under AAA Consumer Rules. Class actions are waived. Customer agrees to individual arbitration only. Delaware law applies.
14. Confidentiality
Customer agrees to keep non-public information confidential.
15. Miscellaneous
Governing Law: Delaware and applicable U.S. federal transportation law.
Jurisdiction: Exclusive jurisdiction in Delaware for non-arbitrable matters.
Independent Contractor: Navi is a broker only.
Assignment prohibited without written consent.
Severability applies.
These TERMS supersede all prior agreements.
Customer waives any claim based on failure to read or understand these TERMS.
16. Communications & SMS Terms
By providing a phone number to Navi Auto Transport, the Customer consents to receive communications from Navi including calls, SMS/MMS text messages, prerecorded messages, and artificial or AI-generated voice communications, including communications made using automated dialing systems, for purposes including shipment coordination, service updates, billing notifications, and marketing.
Consent to receive communications is not a condition of purchase.
Message frequency may vary. Standard message and data rates may apply.
Customers may opt out of SMS communications at any time by replying “STOP” to any text message.
For additional details regarding messaging services, please review our SMS Terms of Service at: https://naviautotransport.com/sms-terms-of-service/