Frequently asked questions

General Questions

When can I expect to hear from you after I've placed my order?

After we’ve assigned a driver to your auto transport order, we’ll get in touch with you and provide an update. Bear in mind that drivers typically set their own schedules within 24 to 48 hours of your pick-up date. We usually assign drivers to orders in their specific regions during this period. However, this is just a general guideline — assignments can occasionally be made outside of this 24-48 hour window, depending on the driver’s specific circumstances or the unique characteristics of your auto transport route. Regardless, we will notify you as soon as a driver is confirmed for your order.

What is a Bill of Lading?

The Bill of Lading plays a crucial role in the auto transport industry, including Navi, and extends to other types of cargo shipping as well. This legal document explicitly identifies the vehicle to be moved from one location to another and specifies the responsible party. It records the vehicle’s condition before the trucker takes custody at the pickup location and then re-examines the condition prior to releasing it to the owner at the delivery point. Essentially, the Bill of Lading acts as the contractual agreement between the trucker and the vehicle owner, outlining the conditions of this agreement. Additionally, it serves as a proof of the transaction. Although the person booking the transaction or the vehicle owner doesn’t need to be physically present at the pickup or delivery locations to sign the Bill of Lading, it is strongly advised that a representative, aged at least 18 years, be present to sign this critical legal document, as it is pivotal to the transaction.


Is it possible to receive a quote if I don't have the precise address information?

Absolutely! Please provide the most specific information available to you. If you have a zip code, that would be ideal. However, if you only have the city information, we can still generate an accurate quote for you. In cases where the location is not precise, you can use a major city that you anticipate shipping to or from, which will give you a good estimate of the cost.

Is it possible to transport a vehicle from a storage facility?

Yes, you can. However, it’s important to ensure that your account with the storage facility is settled before pickup, as this tends to be a common issue we encounter. Please note, if the vehicle is non-operational but was originally booked as a functional vehicle, the transportation cost will increase, and the initially assigned truck may not be suitable for the shipment. If there’s any uncertainty about the vehicle’s ability to start upon the trucker’s arrival, please contact us, and we’ll explore the available options.


Are personal belongings inside the vehicle covered by insurance?

The carrier’s cargo insurance does not extend coverage to personal belongings within the vehicle.

Do you provide a discount for military personnel?

Yes, indeed. We’re a preferred option for both active-duty and retired military personnel. To learn about our most competitive price, which guarantees the transportation of your vehicle, please reach out to us at (302) 205-2271

Why is my email required in order to obtain a quote?

We request your email address to send you a copy of the quote, which will secure the quoted price for a period of up to 7 days if you decide to book at a later time. Even if the quote expires, the details are saved and can be quickly recalculated when you choose to make a booking beyond the 7-day period. It’s important to note that unlike many other auto transport websites, we do not require your name and phone number to generate a quote. Additionally, we prioritize your privacy and assure you that we will neither spam you nor sell your email address to any third parties. If you prefer not to provide an email address, you are welcome to contact us at (302) 216-5455, and we will be happy to provide you with a customized quote over the phone without requiring any personal details.

What is the discounted cash price?

Truckers have a preference for immediate payment methods, such as cash, which allow them to get paid promptly upon job completion without any delays. They are often open to providing services at a lower rate under these conditions. When referring to ‘cash’, this can take the form of a Cashier’s Check or Money Order – any certified funds, to be precise. Please note that credit cards or personal checks are not accepted under this term. If you opt to pay via a Cashier’s Check or Money Order, we will provide details regarding whom the payment should be addressed to.


Can I have personal Items in my vehicle?

With Navi, you are allowed to place one piece of luggage, like a suitcase or bag, weighing up to 100 lbs in the trunk at no additional cost.

Is it necessary for the car to be empty during transportation?

Most vehicle transport providers require that you clear your vehicle of all personal items before shipment. Since we want to help with your relocation, you may place up to 100 LBS in the truck only. our driver might refuse to transport your car with items inside, or extra charges may apply due to additional weight. For further details, please reach out to us at (302) 216-5455.

What should I look for in a car shipping company?

When choosing a car shipping company, it’s important to prioritize factors beyond just the price. Instead, focus on finding a reputable and reliable company that has a proven track record of secure and safe vehicle shipping. While it may require a slightly higher investment, opting for a company with licensed and fully-insured drivers ensures the well-being of your car. Transparency is another crucial aspect to consider. You can also track vehicle shipments in transit with our help. And accept no less than the best car shipping customer service you can find.

Does the weight of my vehicle matter?

Yes, the weight of a car significantly impacts the fuel efficiency of the driver’s auto hauler. Thus, your vehicle’s make, model and weight are factored into any car shipping quote you might get. If a driver’s truck exceeds the weight limit at a weigh station, any extra weight that wasn’t approved by your vehicle shipping provider could result in additional costs and penalties. To learn more about how a vehicle’s weight influences the cost of auto shipping, reach out to us at (302) 216-5455. We are here to help and arrange a shipment for you.

Are there any discounts available for shipping multiple vehicles?

Certainly! The discount offered for shipping multiple vehicles will depend on various factors, including the number of vehicles and specific details of the order. To be eligible for a multi-vehicle discount, all vehicles must be transported on the same truck, from and to the same locations. To receive accurate information about the discount amount in comparison to shipping each vehicle individually, please contact us at (302) 216-5455. Our team will provide you with precise details regarding the discount you can avail over the standard price.

Is it necessary to have license plates on a vehicle for shipping purposes?

No, for the purpose of shipping the vehicle, it is not required to have license plates attached. We only need the vehicle itself and the corresponding keys.

Is it necessary to have license plates on a vehicle for shipping purposes?

No, for the purpose of shipping the vehicle, it is not required to have license plates attached. We only need the vehicle itself and the corresponding keys.

Do I need to make payment to the trucker if I am not completely satisfied with the auto transport service?

Yes, according to Federal Law, it is mandatory to pay the trucker in full for the services they have provided. It is also advisable to complete the payment in order to avoid any potential complications. If you withhold partial or full payment from the trucker, they have the legal right to retain the vehicle until all applicable fees are settled. However, please be assured that we are here to assist you. If you encounter any challenges, please don’t hesitate to reach out to us for support.

What do I do if I need to cancel my order? Do I get a refund?

According to our Cancellation Policy, all cancellation requests must be submitted in writing to [email protected]. Please ensure that your cancellation request is sent to this email address to initiate the cancellation process.

Do you have insurance?

Navi works with a vast network of independent truckers and auto carrier companies, ensuring that you get the best and safest driver for the job. The vehicle transport company that we allocate to your order is legally obligated to have in place cargo insurance that safeguards your vehicle. Rest assured, your car will be fully covered for its journey when you book with Navi Auto Transport!

When can I expect to hear from the driver?

After we’ve assigned a carrier for your vehicle, we will send you with a direct line to the dispatcher who is managing your order from the vehicle transport company. You’ll be able to reach out to the dispatcher for more questions. Typically, you can expect a call from the driver a minimum of a few hours before their arrival at both your pick-up and delivery locations.

What is your cancellation policy?

We understand that circumstances can change unexpectedly. That’s why Navi provides one of the most lenient cancellation policies in the vehicle transportation industry. You may cancel at any time before a driver is confirmed and dispatched for your order, risk-free. If you need to cancel after a driver is dispatched to your vehicle, you will only be charged for a non-refundable service deposit agreed to at the time of booking. Our cancellation fee is $99 only if a driver is assigned. For questions about your particular order, feel free to call us at (302) 216-5455.

Can I track my order during the transport?

Once your order has been dispatched to a carrier. We will provide the contact details of the carrier company and the driver. Although your driver is legally not allowed to answer queries while driving, the dispatch team from the auto transport company assigned to your order should be able to provide you with a prompt update. You may call us and we will be able to help with any inquiries. We will be happy to assist you and work with your driver to provide a status update.

Is it possible to transport a vehicle from an auto auction?

Absolutely, we frequently transport vehicles from salvage auctions and various other auto auctions, with dozens shipped each week. Every auction has unique vehicle release requirements, and we’ll gather all the necessary information from you when you book. It’s crucial to ensure that the vehicle is fully paid for and ready to be released from the auction. Please note, if a vehicle was booked as operable but turns out to be inoperable, additional costs will apply, and the originally assigned trucker might not be equipped to handle a non-functional vehicle.

Is it possible to transport a vehicle equipped with a lift kit and oversized tires?

Absolutely, but it’s essential that you inform us about these modifications when you’re booking. The rates provided online are based on standard, factory-condition vehicles without any external modifications, hence vehicles with modifications will require an additional premium over the online price. If a vehicle has been modified from its original factory condition, it’s recommended to place an order via a phone call. This allows us to gather all necessary details and provide you with the most accurate price. Please contact us at (302) 216-5455

Is it possible to transport classic cars?

Absolutely, we do recommend transporting such vehicles using our enclosed shipping option. For more detailed information, please, call us at (302) 216-5455.

Is it possible to transport an ATV (All-Terrain Vehicle)?

Certainly! We offer shipping services for ATV’s and small off-road vehicles. To receive a personalized quote, please contact us at (302) 216-5455

Is it possible to transport a golf cart?

Absolutely! We provide shipping services for golf carts as well. To receive a customized quote for transporting your golf cart, please contact us at (302) 216-5455

Is it possible to transport a vehicle with a low ground clearance?

Indeed, it is possible to ship a vehicle with low ground clearance. However, it’s important to note that vehicles with a clearance lower than 4 inches will typically require transportation on an enclosed trailer equipped with a lift-gate. This is because low clearance vehicles cannot be driven onto an open trailer due to the risk of bottoming out on the uneven ramps.

Is it possible to transport a vehicle with a roof rack?

Certainly, you can ship a vehicle with a roof rack. If the roof rack is removable and can be placed inside the trunk or back seat of the vehicle (possibly by folding down the back seats), there is no additional cost or specific steps required. Simply remove the roof rack before the pickup. However, if the roof rack cannot be easily detached, please inform us, and we will provide information on any potential additional costs. It’s worth noting that depending on the overall height of the vehicle with the roof rack attached, the cost may be higher due to the increased space it occupies on the transport truck. As any additional space is valuable, it may affect the pricing.

Is it possible to cover the entire transportation cost using my credit card?

Absolutely, you have the option to cover the complete payment at the time of booking by selecting the ‘Regular Price’ option. This method allows for a one-time, hassle-free payment using a debit or credit card

Is it possible to transport a modified or oversized vehicle?

Certainly! We can accommodate the shipping of modified or oversized vehicles. However, please note that the price provided by our online quote calculator is based on the standard, non-modified (factory) version of the selected make and model. To obtain a customized quote that accurately reflects the requirements of your modified or oversized vehicle, please contact us directly.

What happens if my personal belongings cause damage to my vehicle?

Please note, your personal items could potentially damage the interior of your car due to vibrations and movement during transit. Any such damage incurred by personal belongings inside the vehicle will not be covered under the carrier’s cargo insurance policy.

How to ship a car across the country?

Shipping a vehicle across the United States can be effortless when you choose a trustworthy and reputable car shipping company like Navi Auto Transport. With Navi, you can easily get multiple car shipping quotes and schedule car shipping services with our vehicle transport cost calculator. Whether you need expedited car transport services or you’re open to a more flexible vehicle moving schedule, we’ve got options that’ll work with your schedule and budget. Instead of handling it yourself, which could lead to potential vehicle wear and tear and additional costs such as lost work hours, meals, accommodation, and fuel, choose a professional car shipping company that you can rely on. It’s a decision you won’t regret.

Is it secure to transport a car?

Yes, it’s not only safe but also smarter to transport a car using professional services rather than driving it yourself over long distances. Keep in mind, these drivers are professionals whose livelihood depends on the successful loading, transporting, and unloading of vehicles like yours. Thus, you forgo the potential damages incurred when driving a vehicle for hundreds or thousands of miles. At Navi Auto Transport, our network of 20,000+ car haulers carries a sterling track record for safety, security, and successful vehicle shipments. It’s not only safe to ship a car with Navi. It’s the smartest way to move a vehicle in the United States.

What type of trailer will be used to transport my vehicle?

Typically, your vehicle(s) will be transported on an open 8 or 10-car hauler, similar to the trucks used for delivering new cars to local dealerships. Generally these trucks are 75 to 85 feet long and almost 14 feet high. Due to their size and limited maneuverability, they are restricted to main roads without overhanging trees or low clearance bridges. Please bear this in mind when directing the truck to your home or pick-up locations. A local service may be used should the hauler / transporter encounter difficulty in reaching your pick-up / delivery. This is sometimes at extra cost to the customer.

How far in advance should I schedule my car transport?

We recommend scheduling your shipment 2 to 3 weeks in advance in order to ensure we will be able to meet your time requirements. This allows us ample time to make the necessary arrangements for a smooth shipment. However, if you require last-minute shipping, we also provide expedited options. Call us at (302) 216-5455. or send us an email at 

[email protected]

What does it mean - First available shipping date?

The “First available shipping date” refers to the date when your vehicle is ready for pick-up. Although, it might not actually be the exact date your vehicle is picked up. The pick-up date is dependent on truck availability for that exact date. If a truck is not available for that date, it will be within 1 to 5 business days.

Can I modify the first available shipping date?

Certainly! You have the option to change your “First Available Shipping Date” as long as a trucker has not been assigned or dispatched for your order yet.

What information is required to place an order with the car shipping service?

Pick-up and delivery addresses: Provide us with the exact addresses for both the pick-up and delivery locations. Contact person information: Share the name and phone number of the contact person at each location who will be available during the pick-up and delivery process. Preferred pick-up date: Let us know the date you would like us to pick up your vehicle for transport. Vehicle information: Provide us with the year, make, and model of the vehicle. Running condition: Inform us whether the vehicle is in running condition or not.

What types of car shipping services do you provide?

We offer both open carrier shipping and enclosed carrier shipping options. Open carrier shipping is more common, involving transporting vehicles on trailers that you typically see on the highway. These trailers have two exposed decks where vehicles are loaded and transported.


Enclosed carrier shipping is an alternative where vehicles are transported inside trailers with walls and a roof.  These trailers are slightly larger than regular eighteen-wheelers and provide enhanced protection and security Enclosed carrier shipping is often recommended for classic cars, exotics, or luxury vehicles.

Is it possible to ship my vehicle if it is not in running condition?

Yes. Non-running and inoperable vehicles can be shipped. To safely load your vehicle onto the carrier, a specialized auto carrier equipped with a winch will be used. It’s important to note that an additional fee will apply due to the extra effort and special equipment required for transportation. When booking your shipment online, please select the Non-Running option. If making the reservation by phone, kindly inform your shipping agent so that we can make the necessary arrangements for your needs.

Is it possible to buy a car and transport it to another state?

Buying a car and moving to another state is easy when you consider professional car shipping services to move a new car. There are various cost-effective options available to transport your vehicle while you focus on other aspects of your relocation. Instead of enduring the stress of transporting the car yourself, it is recommended to get an auto shipping quote through our instant car transport cost calculator or by contacting  Navi at (302) 216-5455.

What is top load?

A standard auto transport trailer typically consists of two levels or decks. Opting for a top load position provides certain advantages, such as safeguarding your vehicle from potential fluid leaks originating from other vehicles positioned above it. Additionally, there is a reduced risk of small rock chips. Typically, truckers distribute vehicles on both the top and bottom levels of the trailer as part of their regular operations. While you have the option to request a top load preference, it’s important to note that accommodating this request often requires rearranging the entire trailer, which incurs an average fee of $75. However, if safety or legal considerations prevent the trucker from fulfilling the request, the fee will be waived or refunded. It’s worth mentioning that even a trailer with a single deck is still considered a top load as it ensures that no vehicles will be positioned above yours.

Should I drop off or pick up my vehicle anywhere?

No, with Navi auto transport service, you can enjoy the convenience of Door-to-Door delivery. This means you won’t need to drop off or pick up your vehicle at a terminal. In certain situations, when narrow roads or low-hanging trees are present, customers may need to meet the trucker at a nearby location. However, the trucker will still make every effort to get as close as legally and safely possible. If you reside in a rural area that is accessible but located off the beaten path, you have the choice to meet the trucker near an interstate or major city, which can help reduce the overall transportation cost. Please note that meeting near an interstate or major city is an option, not a requirement, for rural locations.

Understanding the process of refunds

  • Order not yet dispatched:

If your order has not been assigned (dispatched) for loading, you are eligible for a full refund of your payment.

  • Order already dispatched:

If your order has been assigned (dispatched) for loading, you are eligible for a refund. However, a service fee of 99 or the amount of your partial payment, whichever is less, will be deducted from the refund amount.

What factors affect the cost of shipping my car?

Your car shipping cost will be affected by multiple factors involved with your particular shipment. These include the time of year when you plan to ship the vehicle, the specific make and model of your car, the pickup and drop-off locations, the accessibility of those locations, the condition of your vehicle, and the car shipping company you choose. And that’s not all, as other car transport cost factors can pop up seemingly at random in our industry. To get an accurate estimate of your car shipping cost, we recommend using our car shipping cost calculator or call us.

What does it mean “Door-to-Door car shipping”?

The carrier will make every effort to come as close to your front door as possible, ensuring the safety of the cargo and your vehicle(s). If the streets leading to your house can accommodate the carrier’s size and there are no obstacles such as overhanging trees or low bridges, the carrier will pick up your vehicle from your door and deliver it to your door. As the driver approaches your pick-up / delivery location, they will call to confirm your address and discuss accessibility.

What should I do if my vehicle arrives with damages?

First thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading. It is essential to clearly mark and note the damages and have the driver sign for them. Once the delivery is complete, immediately contact your transporter to inform them about the damages. In most cases, the transporter will request an estimate and provide you with payment within a few weeks. Make sure that you have all of the documentation to back up your claim.

How is the cost of shipping my car calculated?

There are several factors that are taken into account when providing you with a price quote. The primary factor is the distance between your pick-up and delivery locations, which influences the overall rate. Additionally, the make, model, and running condition of your vehicle are considered. Modifications to your vehicle, such as larger tires, lifts, or racks, can also impact the final quote.   Seasonal availability of drivers on specific routes can affect the cost of shipping. If you prefer a higher level of service, you have the option to select additional features during the booking process, such as top-load service or an enclosed carrier. For more details, please reach out to us via email or phone.

Can I place an order if I don't know when the vehicle is ready?

Yes. All we need to start the order is the city and zip code. You can let dispatch know when the vehicle is ready to go at any time and will make the changes accordingly.

Can you provide a guaranteed pick-up or delivery date and time?

Yes,  If you have a specific pick-up date requirement, please contact us at (302) 216-5455  to discuss your needs and get a personalized quote. While we strive to accommodate your requested pick-up date, it’s important to note that we cannot guarantee delivery dates, because delays might occur during the transport.

Is it necessary for someone to be present during pick-up and delivery?

Yes, it is required to have a representative present for both the pick-up and delivery of the vehicle. During pick-up, you will need to designate someone to release the vehicle to the driver, hand over the keys, and sign the initial inspection report. Upon delivery, you will need a responsible individual over the age of 18 to accept the vehicle

Is it possible to ship a modified or oversized vehicle?

Yes. We offer shipping services for vehicles of any size, including modified or oversized vehicles. Our extensive nationwide network of specialized carriers ensures that we can accommodate your specific vehicle requirements. For a personalized quote, please call us at (302) 216-5455. or send us an email.

Is insurance included with the car shipping service?

Yes. The car shipping quotes obtained through our online car shipping price calculator or during a consultation include comprehensive auto cargo insurance coverage for your vehicle throughout the transportation process. If you have more questions about the particulars of the vehicle cargo insurance included with your car shipment, chat with one of our online car shipping service specialists or contact us at (302) 216-5455.

Is insurance included with the car shipping service?

Yes. The car shipping quotes obtained through our online car shipping price calculator or during a consultation include comprehensive auto cargo insurance coverage for your vehicle throughout the transportation process. If you have more questions about the particulars of the vehicle cargo insurance included with your car shipment, chat with one of our online car shipping service specialists or contact us at (302) 216-5455.

The significance of the bill of lading

A bill of lading, commonly referred to as “BOL,” is a comprehensive document that serves as a receipt provided by the carrier to the shipper or consignor at pickup and delivery. In the context of auto transport, the bill of lading plays a crucial role as it records the pre-existing external damage of the vehicle before transportation and any new damage that may occur during transit, which is noted upon delivery. This document holds significant importance when it comes to filing insurance claims, making it the most essential document in that regard.

Is it necessary for me to be present during pickup or delivery?

Partially. While it is not mandatory for you to be present personally, it is strongly recommended that you have a representative available at both the pickup and delivery locations if you are unable to be there in person. This representative should be at least 18 years old. During both pickup and delivery, you or your representative will be responsible for inspecting the vehicle and documenting any existing or new damage on the Bill of Lading before signing it. During pickup, you will be examining the vehicle for any pre-existing damage, while at delivery, you will note any new damage that may have occurred during transportation.

What are the necessary steps to prepare my car for shipment?

  1. Ensure the car is clean: Cleaning the vehicle will allow any existing damage to be clearly visible during the inspection process.
  2. Remove personal items: It is advisable to remove any personal belongings from the car, especially valuable items, to ensure their safety.
  3. Remove external modifications: If there are any external modifications such as a removable roof rack, it is recommended to remove and store them inside the vehicle if possible.
  4. Cover driver seat and floor mat: As a precautionary measure, consider covering or wrapping the driver seat and floor mat to protect against any potential dirt or debris during loading or unloading.
  5. Remove toll devices and disable security devices: Take out any automatic toll devices and disable any security devices that could cause issues or delays during the loading or unloading process.
  6. Maintain a quarter tank of gas: It is recommended to leave about a quarter tank of gas in the vehicle. This ensures there is enough fuel for loading and unloading without adding excessive weight.

Following these steps will help ensure a smooth and hassle-free car shipment process.

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