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Kristiana Mihaylova leads quality assurance at Navi Auto Transport. Her job is to audit how orders are actually handled — from the first quote through pickup and final delivery — and confirm that every customer is getting the service they were promised. When something is drifting off standard, she catches it before it reaches the customer.

She built her auto transport background in customer service at SGT Auto Transport, handling the same questions and issues customers face during a shipment, before moving into quality assurance at Navi and being promoted to manager. That front-line experience is why her guides focus on what customers should actually expect — at the door, at inspection, and if anything goes wrong.

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