What to Do If a Vehicle is Damaged During Shipping

Vehicle damage during shipping is a rare, but sometimes unavoidable, concern for anyone transporting their car. Whether you’re shipping a vehicle across the country or just a few states away, accidents and unexpected events can occur. Knowing what steps to take if your vehicle arrives damaged is crucial for a smooth resolution. In this guide, we’ll walk you through what to do if your car suffers any damage during the transport process. From understanding the common causes of damage to filing a claim and resolving issues, this article will ensure you’re prepared for any situation. By being proactive and informed, you can handle any damage quickly and effectively, reducing stress and ensuring your vehicle is restored as soon as possible.

Understanding Vehicle Damage During Shipping

Types of Damage

When it comes to vehicle shipping, damage can manifest in various forms. Common types include:

• Scratches and Dents: These are often the result of improper loading or unloading, or contact with other vehicles or objects during transport.
• Mechanical Issues: Sometimes, a vehicle may experience mechanical problems due to vibrations or jolts during transit, especially if not secured properly.
• Glass Damage: Windshields and windows can crack or shatter if subjected to harsh conditions or impacts.

Causes of Damage

Several factors contribute to vehicle damage during shipping. Key causes include:

• Improper Loading Techniques: If a vehicle is not loaded correctly onto the transport truck, it can shift during transit, leading to damage.
• Accidents on the Road: Just like any vehicle on the road, transport trucks can be involved in accidents that may affect the vehicles they carry.
• Environmental Conditions: Weather elements such as hail, heavy rain, or extreme temperatures can also pose risks to vehicles during transport.

What to Do Immediately After Discovering Damage

Document the Damage

The first step after discovering damage to your vehicle is to document everything thoroughly. This includes:

• Taking Photos: Capture clear images of the damaged areas from multiple angles. Ensure that you include close-ups of scratches, dents, or any mechanical issues. This visual evidence will be crucial for any claims process.
• Sign the BOL: The driver will give you a BOL to sign, you have to add all the damages on it and sign it. You can reach out to the auto transport company to inform them about the issue or you can just talk to the driver directly. Most of the cases they will cover the damage from their pocket. If the driver doesn’t want to do anything, talk to the broker company and provide BOL and picture of the vehicle.

This documentation serves as essential proof when communicating with the transport company or filing an insurance claim.

Notify the Transport Company

Once you have documented the damage, it’s important to notify the transport company promptly. Here’s how to effectively communicate your issue:

• Contacting Customer Service: Reach out to the customer service department of the shipping company as soon as possible. Use their official communication channels, such as phone or email.
• Providing Evidence: Share your documented evidence (photos and notes) with them to support your claim. Be clear and concise in explaining the situation.
• Requesting a Follow-Up: Ask for a follow-up on your report and keep a record of all communications. This will help you track progress and ensure accountability.

Filing a Claim for Damaged Vehicles

Understanding Insurance Coverage

Before filing a claim, it’s essential to understand the insurance coverage provided by the transport company. Most reputable auto transport services offer some form of insurance, which typically includes:

• Liability Coverage: This covers damages caused by the transport company during transit. However, it often has specific limitations and exclusions.
• Additional Insurance Options: Some companies may offer additional coverage for an extra fee, which can provide broader protection against various types of damage.

Review your shipping contract to understand what is included in your coverage and whether you need to purchase additional protection.

Steps to File a Claim

If you find yourself needing to file a claim, follow these steps to ensure a smooth process:

1. Gather Documentation: Compile all necessary documents, including your initial contract, photographs of the damage, and notes which can be called BOL.
2. Complete the Claim Form: Most transport companies will have a specific claim form that needs to be filled out. Ensure that you provide all requested information accurately.
3. Submit Your Claim: Send your completed claim form along with your documentation to the designated claims department of the transport company. Be sure to keep copies for your records.
4. Follow Up: After submitting your claim, follow up regularly to check on its status. Maintain open lines of communication with the claims adjuster assigned to your case.
5. Be Aware of Timelines: Claims often have specific timelines for submission and resolution. Familiarize yourself with these deadlines to avoid losing your right to compensation.

Case Study: Successful Resolution of Vehicle Damage

Real-Life Example

To illustrate how to effectively handle vehicle damage during shipping, consider the case of a customer who shipped their luxury sedan across the country. Upon delivery, the owner discovered a significant scratch on the driver’s side door. Understanding the importance of addressing the issue promptly, the owner took immediate action.

1. Documentation: The owner took several high-quality photographs of the scratch from different angles and noted the time and date of delivery. They also documented everything on the Bill of Landing.
2. Notification: The owner quickly contacted the transport company’s customer service department, providing them with the documented evidence and explaining the situation clearly.
3. Claim Filing: Following the company’s guidelines, they filled out the necessary claim form and submitted it along with their photographic evidence and notes about the delivery condition.
4. Resolution: Within a week, the transport company reviewed the claim and found it valid based on the provided evidence. The broker company contacted the carrier’s insurance and provide everything and the customer was compensated because the driver made mistake while was loading the car onto the trailer.

Preventive Measures to Avoid Vehicle Damage

Choosing the Right Transport Company

Selecting a reputable auto transport service is crucial in minimizing the risk of vehicle damage during shipping. Here are some tips to help you make an informed choice:

• Research Reviews and Ratings: Look for customer reviews and ratings on platforms like Google, Yelp, and the Better Business Bureau (BBB). A company with consistently positive feedback is more likely to handle your vehicle with care.
• Verify Insurance and Licensing: Ensure that the transport company is fully licensed and insured. This not only protects you but also indicates that the company adheres to industry standards.
• Ask About Their Process: Inquire about their loading, transport, and unloading processes. A company that follows best practices in securing vehicles is less likely to cause damage.

Preparing Your Vehicle for Shipping

Proper preparation of your vehicle can significantly reduce the chances of damage during transport. Consider these steps:

1. Clean Your Vehicle: Washing your car before shipping allows you to inspect it thoroughly for any pre-existing scratches or dents. This will help you document its condition accurately.
2. Remove Personal Items: Take out any personal belongings from the vehicle, as these can shift during transport and potentially cause damage.
3. Check Fluid Levels and Battery: Ensure that all fluids are topped off and that the battery is in good condition. This helps prevent mechanical issues during transit.
4. Disable Alarm Systems: If your vehicle has an alarm system, consider disabling it before shipping to avoid false alarms during transport.
5. Document Pre-Shipping Condition: Take photos of your vehicle from multiple angles before handing it over to the transport company and also sign a Bill of Lading on pick up and delivery location. This documentation will serve as a reference point should any damage occur.